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MOCK CALL PRACTICE: No Internet Connection | Interactive Session 8
นอกจากการดูบทความนี้แล้ว คุณยังสามารถดูข้อมูลที่เป็นประโยชน์อื่นๆ อีกมากมายที่เราให้ไว้ที่นี่: ดูความรู้เพิ่มเติมที่นี่
MOCK CALL PRACTICE VIDEO 8 Common Call Type: No internet connection
NOTE UPDATED 12/31/2019: YouTube automatically turned off the comments for this video because of the voice of the minor (NEW RULES, see COPPA). CALL starts at 1:10.
I made this \”interactive\” so that I’m not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it’s a great preparation for you! 🙂
WATCH THE ENTIRE PLAYLIST HERE:
Here are the guide questions (also on pinned comment):
1. What was the customer’s concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you’re the agent, what will you do differently?
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8 Điều Không Nên Nói Khi Khách Hàng Phàn Nàn | Customer Service
Xử lý tình huống khách hàng phàn nàn không bao giờ là điều dễ dàng. Tuy nhiên, nếu chúng ta hiểu tâm lý khách hàng và tránh sử dụng 8 câu nói video chia sẻ khi giao tiếp với khách hàng, bạn có thể tránh làm tình huống trở nên căng thẳng hơn và khéo léo chuyển đổi tình hình.
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Customer_Service giao_tiếp_với_khách_hàng khách_hàng_phàn_nàn
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You may need to call the 12Call call center to get your notifications in English.
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For AIS call center number: http://help.mobiletopup.com/knowledgebase/howcanicontactthethaimobilecallcenter/
นอกจากการดูหัวข้อนี้แล้ว คุณยังสามารถเข้าถึงบทวิจารณ์ดีๆ อื่นๆ อีกมากมายได้ที่นี่: ดูบทความเพิ่มเติมในหมวดหมู่MMO